Changes to allocations/room blocks agreed via the RoomTrust system must be requested to the hotel via the system.

To make a Change Request, click on View Allocation for the group on the My Groups page:

Click on Change Request at the bottom of the page:

Enter your change requirements into the box and then Submit:

The hotel will be sent an email notifying them of your change request and showing your message in the email text.

Once sent the status of the allocation will change to show an outstanding Change Request:

The hotel will respond to your change request with an offer. They can also decline your request if they cannot accept it but they must provider a reason.

If the hotel accepts your change you will receive an email telling you of their offer. You will also see that the allocation status has changed to Change offer:

Click on View Offer to check that the hotel has offered exactly what you have requested. It's possible they may have offered a different room type at a higher rate, for example.

If happy with the offer you can Accept the Change offer. If not, you can Decline - a reason will be requested.

If the hotel has offered a different room type, you will see a note in the Comments section and can see Alternative offered beside the alternative room type:

Accepting the Change Offer will automatically load the offered rooms and notify the hotel.